PRIVACY POLICY

Privacy Policy – Journey Intels (India)

Last updated: 20 Nov 2024

Introduction

Journey Intels (“we”, “us”, “our”) is committed to the privacy and security of our users. We take steps designed to secure your personal and financial information. When you share personal information with us, we make all reasonable efforts to keep your details secure and private.

This Privacy Policy outlines our practices for handling and securing users’ Personal Information. It applies to anyone (“User”) who purchases, intends to purchase, or inquires about any product(s) or service(s) offered by Journey Intels through our customer interface channels including our website, mobile site, mobile app, and offline channels such as call centers and offices.

By using or accessing our Sales Channels, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use or access our Sales Channels.

This policy does not apply to third-party websites, mobile sites, and mobile apps, even if their products or websites are linked to ours. It is recommended that you review the privacy statements and policies of any third parties with whom you interact.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

Journey Intels is a global business. Data collected from you may be accessible from, transferred to, or stored in countries with different data protection laws. We will protect your data as described in this Privacy Policy, ensuring compliance with relevant legal standards.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Withdrawal of Consent and Permission

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on our Website at any time. In case you choose to do so, your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to: info@journeyintels.com.

Your Rights Regarding Personal Information

You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.

Rights to Object to Processing Based on Legitimate Interests: You have the right to object at any time to the processing of your personal data when it is based on legitimate interests. We will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing.

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Data Rights for California Residents: Under state privacy laws, you have rights such as requesting information about how we collect your personal information, obtaining your personal information in a portable format, and requesting amendment or deletion of your personal information.

Contact Us

When you contact us by email, we store the data you provide (your email address, possibly your name and telephone number) so we can answer your questions. We may link this information to various actions taken by you on our website. This information is used solely to provide you with support and better understand your feedback. You may revoke your consent at any time.

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside India, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of India.

We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.

Data Storage

We retain your personal data for as long as it is required for you to use our Services, to provide our Services to you, to comply with laws. We will anonymize and/or aggregate your data if we intend to use it for analytical statistical purposes over longer periods.

Data Retention

We will retain the personal information we collect from you where we have a justifiable business need to do so and/or for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, legal, accounting, or other purposes).

Notice for Individuals Located in India

This section only applies to individuals that access or use our Services while located in India.

We may ask you to identify which country you are in when you use some of the Services, or we may rely on your IP address to identify your location. When we rely on your IP address, we cannot apply the terms of this section to any individual that masks or otherwise hides their location information from us.

Marketing

We will only contact individuals located in India by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous offer or negotiations of an offer to you. If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes, you can object to direct marketing at any time and free of charge.

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

Contact Us

Journey Intels’ Data Protection Officer is responsible for monitoring compliance with relevant legislation in relation to the protection of personal data. Please contact us at info@journeyintels.com for any concerns or questions about your personal information. Our cookie statement may also be updated from time to time.

How is Personal Data Shared Within Journey Intels?

We may receive personal data about you from other companies in the Journey Intels corporate group, or share your personal data with them, for the following purposes:

To provide services (including to make, administer, and manage reservations or handle payments)
To provide customer service
To detect, prevent, and investigate fraudulent, other illegal activities, and data breaches
For analytical and product improvement purposes
To provide personalized offers or send you marketing with your consent or as otherwise permitted by applicable law
For hosting, technical support, overall maintenance, and maintaining security of such shared data
To ensure compliance with applicable laws

How is Your Personal Data Shared and Further Processed for Insurance Services?

When offering insurance, Journey Intels may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants, and other parties involved in a claim:

To provide offers, arrange insurance cover, and handle insurance claims, some personal data provided during the booking process may have to be shared.
If you make a claim under an insurance policy, this claim may be directly handled by the insurer. You may be asked to provide personal data to submit the claim directly to them. When your claim is handled by the insurer, Journey Intels may receive information about the status of your claim to provide you with customer support services.

How Does Journey Intels Process Communications That You and Your Booked Agency May Send via Journey Intels?

Journey Intels can offer you and booking agencies several ways to communicate about the trip/stay services and existing booking arrangements. This also allows you and your booking agency to contact Journey Intels with questions about your booking arrangement.

Journey Intels accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

Security purposes
Fraud prevention
Compliance with legal and regulatory requirements
Investigations of potential misconduct
Product development and improvement
Research
Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
Customer or technical support

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, booking agencies, Journey Intels, or others.

All communications sent or received using Journey Intels communication tools will be received and stored by Journey Intels. Booking agencies and business partners you’ve booked a booking arrangement through might also choose to communicate with you directly by email or through other channels that Journey Intels does not control.

How Does Journey Intels Make Use of Social Media?

At Journey Intels, we use social media in separate ways to facilitate the use of online reservation services, promote our booking agencies’ travel-related products and services, and to advertise, improve, and facilitate our own services.

Sign in with your Social Media Account: We offer you the opportunity to sign in to a Journey Intels user account with one of your social media accounts. This reduces the need for you to remember different usernames and passwords for different online services. After signing in once, you’ll be able to use your social media account to sign into your Journey Intels account. You can decouple your Journey Intels user account from your chosen social media account any time you want to.

Integration of Social Media Plugins: We have also integrated social media plugins into the Journey Intels website and apps. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers. If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account.

Other Social Media Services and Features: We may integrate other social media services (like social media messaging) for you to interact with Journey Intels or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Journey Intels through social media, your social media service provider may allow you to share information with us.

When you register with a Journey Intels social media app or connect to a social media messaging service without a Journey Intels user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates, and a list of your contacts).

Your social media provider will be able to tell you more about how they use and process your data when you connect to Journey Intels through them. This can include combining the personal data they collect when you use Journey Intels through them with information they collect when you use other online platforms you have also linked to your social media account.

Security and Retention Procedures

We have procedures in place to prevent unauthorized access to, and the misuse of, personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Data Storage and Retention

We retain your personal data for as long as is necessary to enable you to use our services or to provide our services to you, to comply with applicable laws, resolve any disputes, and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a Journey Intels customer is covered by this Privacy Policy.

Personal Data of Children

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

Your Rights

You have the following rights with respect to your personal data:

General Rights: You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time.

Rights to Object to Processing Based on Legitimate Interests: Article 21(1) of the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”) gives you the right to object at any time for reasons arising out of your particular situation against the processing of personal data relating to you when your data is processed under Article 6(1)(e) or Article 6(1)(f) GDPR. This also applies to profiling. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing aids the enforcing, exercising, or defending of legal claims.

Rights to Object to Direct Marketing: If we process your personal data for the purpose of direct marketing, Article 21(2) GDPR gives you the right to object at any time to the processing of your personal data for the purpose of direct marketing; this also applies to profiling, as far as it is associated with direct marketing.

If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

Data Rights of the Citizens of California: You may have certain data rights under state privacy laws, such as the ability to request information regarding the manner in which Journey Intels collects your personal information, to obtain your personal information in a portable format, and to have your personal information amended or deleted.

Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, by managing your browser settings or by contacting us at info@journeyintels.com.

If we deny a data request, you have the right to appeal the denial of any of these rights by completing a form that we will furnish you with. Depending on the data options selected, specific services might be restricted or inaccessible. We will typically request that you authenticate your request using the contact information you have already provided in order to safeguard your Journey Intels account.

Non-Discrimination Declaration: Any consumer who exercises their rights under applicable data protection laws will not be subject to discrimination by Journey Intels.

Contact Us

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or impact your data protection rights, we’ll contact you about them. However, we recommend that you visit this page regularly to stay up to date with any other updates.

Privacy Policy – Journey Intels (EU, UK, and US)

Last updated: 20 Nov2024

Introduction

Journey Intels (“we”, “us”, “our”) is committed to our clients’ privacy and security. We take steps designed to secure your personal and financial information. When you share personal information with us, we make all reasonable efforts to keep your details secure and private.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how Journey Intels uses cookies and other similar tracking technologies.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside the EU/EEA, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside the EU.

Data Storage and Retention

Data Retention

Notice for Individuals Located in Europe and the US

This section only applies to individuals that access or use our Services while located in the European Economic Area (EEA), United Kingdom (UK), and the United States (US).

Marketing

We will only contact individuals located in Europe and the US by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous offer or negotiations of an offer to you. If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes, you can object to direct marketing at any time and free of charge.

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us

Privacy Policy – Journey Intels (South Africa, Zambia, and Rest of the World)

Last updated: [Today’s Date]

Introduction

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside your country, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of your country.

Data Storage and Retention

Data Retention

Notice for Individuals Located in South Africa, Zambia, and the Rest of the World

This section applies to individuals that access or use our Services while located in South Africa, Zambia, and the rest of the world.

Marketing

We will only contact individuals located in South Africa, Zambia, and the rest of the world by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous offer or negotiations of an offer to you. If you do not want us to use your personal information in this way or to disclose your personal information to third parties for marketing purposes, you can object to direct marketing at any time and free of charge.

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us

Privacy Policy – Journey Intels (India)

Last updated: 20 Nov 2024

Introduction

By using or accessing our Sales Channels, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use or access our Sales Channels.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside India, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of India.

Data Storage

Data Retention

Notice for Individuals Located in India

This section only applies to individuals that access or use our Services while located in India.

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

Contact Us

How is Personal Data Shared Within Journey Intels?

We may receive personal data about you from other companies in the Journey Intels corporate group, or share your personal data with them, for the following purposes:

To provide services (including to make, administer, and manage reservations or handle payments)
To provide customer service
To detect, prevent, and investigate fraudulent, other illegal activities, and data breaches
For analytical and product improvement purposes
To provide personalized offers or send you marketing with your consent or as otherwise permitted by applicable law
For hosting, technical support, overall maintenance, and maintaining security of such shared data
To ensure compliance with applicable laws

How is Your Personal Data Shared and Further Processed for Insurance Services?

To provide offers, arrange insurance cover, and handle insurance claims, some personal data provided during the booking process may have to be shared.
If you make a claim under an insurance policy, this claim may be directly handled by the insurer. You may be asked to provide personal data to submit the claim directly to them. When your claim is handled by the insurer, Journey Intels may receive information about the status of your claim to provide you with customer support services.

How Does Journey Intels Process Communications That You and Your Booked Agency May Send via Journey Intels?

Journey Intels accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

Security purposes
Fraud prevention
Compliance with legal and regulatory requirements
Investigations of potential misconduct
Product development and improvement
Research
Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
Customer or technical support

How Does Journey Intels Make Use of Social Media?

Security and Retention Procedures

Data Storage and Retention

Personal Data of Children

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

Your Rights

You have the following rights with respect to your personal data:

If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, by managing your browser settings or by contacting us at info@journeyintels.com.

Non-Discrimination Declaration: Any consumer who exercises their rights under applicable data protection laws will not be subject to discrimination by Journey Intels.

Contact Us

Privacy Policy – Journey Intels (EU, UK, and US)

Last updated: 20 Nov2024

Introduction

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside the EU/EEA, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside the EU.

Data Storage and Retention

Data Retention

Notice for Individuals Located in Europe and the US

This section only applies to individuals that access or use our Services while located in the European Economic Area (EEA), United Kingdom (UK), and the United States (US).

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us

Privacy Policy – Journey Intels (South Africa, Zambia, and Rest of the World)

Last updated: [Today’s Date]

Introduction

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside your country, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of your country.

Data Storage and Retention

Data Retention

Notice for Individuals Located in South Africa, Zambia, and the Rest of the World

This section applies to individuals that access or use our Services while located in South Africa, Zambia, and the rest of the world.

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us

Privacy Policy – Journey Intels (India)

Last updated: 20 Nov 2024

Introduction

By using or accessing our Sales Channels, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use or access our Sales Channels.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside India, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of India.

Data Storage

Data Retention

Notice for Individuals Located in India

This section only applies to individuals that access or use our Services while located in India.

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

Contact Us

How is Personal Data Shared Within Journey Intels?

We may receive personal data about you from other companies in the Journey Intels corporate group, or share your personal data with them, for the following purposes:

To provide services (including to make, administer, and manage reservations or handle payments)
To provide customer service
To detect, prevent, and investigate fraudulent, other illegal activities, and data breaches
For analytical and product improvement purposes
To provide personalized offers or send you marketing with your consent or as otherwise permitted by applicable law
For hosting, technical support, overall maintenance, and maintaining security of such shared data
To ensure compliance with applicable laws

How is Your Personal Data Shared and Further Processed for Insurance Services?

To provide offers, arrange insurance cover, and handle insurance claims, some personal data provided during the booking process may have to be shared.
If you make a claim under an insurance policy, this claim may be directly handled by the insurer. You may be asked to provide personal data to submit the claim directly to them. When your claim is handled by the insurer, Journey Intels may receive information about the status of your claim to provide you with customer support services.

How Does Journey Intels Process Communications That You and Your Booked Agency May Send via Journey Intels?

Journey Intels accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

Security purposes
Fraud prevention
Compliance with legal and regulatory requirements
Investigations of potential misconduct
Product development and improvement
Research
Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
Customer or technical support

How Does Journey Intels Make Use of Social Media?

Security and Retention Procedures

Data Storage and Retention

Personal Data of Children

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

Your Rights

You have the following rights with respect to your personal data:

If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, by managing your browser settings or by contacting us at info@journeyintels.com.

Non-Discrimination Declaration: Any consumer who exercises their rights under applicable data protection laws will not be subject to discrimination by Journey Intels.

Contact Us

Privacy Policy – Journey Intels (EU, UK, and US)

Last updated: 20 Nov2024

Introduction

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside the EU/EEA, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside the EU.

Data Storage and Retention

Data Retention

Notice for Individuals Located in Europe and the US

This section only applies to individuals that access or use our Services while located in the European Economic Area (EEA), United Kingdom (UK), and the United States (US).

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us

Privacy Policy – Journey Intels (South Africa, Zambia, and Rest of the World)

Last updated: [Today’s Date]

Introduction

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Use of Data

Journey Intels uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Data Sharing with Third Parties

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

Booking Agencies: To complete your booking arrangement, we transfer relevant reservation details to the booking agency you have booked. This includes your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your booking arrangement.
Connectivity Providers: Certain booking agencies may need us to share your personal data with a contracted Connectivity Provider to finalize and administer your reservation.
Subsidiaries: Your details may be shared with subsidiaries of the Journey Intels corporate group to support the use of our services.
Third-Party Service Providers: We use service providers to support us in providing our services, including customer support, market research, fraud detection and prevention, insurance claims, and payment processing.
Marketing Services: We share personal data with advertising partners to market our services via third parties, ensuring relevant advertisements are shown to the right audience.
Advertising Partners: We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation, we send details of the reservation to the partner.
Competent Authorities: We disclose personal data to law enforcement as required by law, or as necessary for the prevention, detection, or prosecution of criminal acts and fraud.
Business Partners: When you make a reservation through one of our business partners’ websites, certain personal data related to the specific reservation is forwarded to us to finalize and manage your booking arrangement.

How We Protect Your Personal Information

All payments on our website are secured using TLS (Transport Layer Security) encryption. We have stringent security measures in place to protect your information against unauthorized access.

Withdrawal of Consent and Permission

Your Rights Regarding Personal Information

Rights to Object to Direct Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes.

Contact Us

Use of Cookies

Cookies are small text files stored on your device during the use of our website. They help make the website more user-friendly and efficient. We use both persistent and session cookies.

Persistent Cookies: These remain on your device for a predefined period and help us recognize you as an existing user.
Session Cookies: These last only for the duration of your session and are erased when you close your browser.

Data Transmission and Security

When we use service providers outside your country, we use appropriate safeguards such as standard data protection clauses to transfer and process your personal data outside of your country.

Data Storage and Retention

Data Retention

Notice for Individuals Located in South Africa, Zambia, and the Rest of the World

This section applies to individuals that access or use our Services while located in South Africa, Zambia, and the rest of the world.

Marketing

Legal Bases for Processing

Our legal bases for the processing activities identified in this Policy are:

We rely on our contract with you as our legal basis for processing in relation to the following: to provide and maintain our services, to provide customer support or respond to you, to enforce compliance with our Terms, agreements, or policies, and to share your information with service providers.
Depending on the specific circumstances, we rely on your consent or legitimate interest in relation to the following processing activities: to send you marketing and promotional emails, to advise you of other services, and to share your information with business partners, sponsors, or within our corporate organization.
We rely on legitimate interest in relation to the following processing activities: to personalize your experience, for research and development, and when we share your information with board members or volunteers or in relation to business transfers or bankruptcy.

How to Contact Us